Need help? Browse our FAQ
How do I book a hotel on TheTopHotels.com?
Search for your desired destination, select your travel dates and number of guests, and browse available hotels. Choose your preferred hotel and room type, then follow the secure booking process to confirm your reservation. You’ll receive a confirmation email with all details.
What if my travel plans are affected by unexpected events (e.g., flight delays)?
For flight delays or disruptions, contact the hotel directly to inform them of late arrivals. Many hotels will hold your reservation if notified in advance. Check the hotel’s policy in your booking confirmation.
Can I book for someone else?
Yes, you can book for another person. Enter the guest’s name in the booking form and ensure they have the confirmation details. Contact the hotel if additional verification is needed.
Can I book now and pay later?
Some hotels offer a “Book Now, Pay Later” option, allowing you to pay at check-in or check-out in the hotel’s local currency. Check the hotel’s payment options during booking.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking directly through our website. Log into “My Reservations” with your email and booking number to make changes. Cancellation policies vary by hotel, so check the specific terms in your confirmation email or contact the hotel directly.
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and select digital wallets. All transactions are processed through a secure payment portal.
Do you store my credit card information?
For security reasons, we do not store complete credit card information. Payment processing is handled through secure, encrypted systems that meet industry standards.
What currencies can I use to pay for my booking?
You can pay in multiple currencies, depending on the hotel’s location and our platform’s settings. Select your preferred currency at the top of the page during booking.
What happens if my payment is declined?
If your payment is declined, you’ll receive an error message with instructions to try another payment method. Ensure your card details are correct or contact your bank. Reach our support team at [email protected] if the issue persists.
Are there any hidden fees?
We strive for transparency. All mandatory fees are displayed during the booking process.
Is it safe to book on TheTopHotels.com?
Yes, our website uses advanced encryption to protect your personal and financial information, ensuring a safe and secure booking experience.
Can I request a specific room type or view?
You can request specific room types or views (e.g., ocean view, high floor) during booking. These are subject to availability, so confirm with the hotel directly.
Is Wi-Fi available at the hotels?
Most hotels offer free or paid Wi-Fi. Check the “Amenities” section on the hotel’s page for details on availability and speed.
What accessibility features are available?
We offer accessibility filters to find hotels with features like roll-in showers, accessible bathrooms, and equipment for the hearing impaired. Select these options during your search and contact the hotel to confirm availability.
Can I store my luggage before check-in or after check-out?
Most hotels offer luggage storage. Contact the hotel directly to confirm availability and any associated fees.
What are the check-in and check-out times?
Check-in is typically from 2:00 PM, and check-out is by 12:00 PM, but times vary by hotel. Check the “Services” section on the hotel’s page for exact details.
